That won’t be a jaw-dropping fact for you, but eCommerce is thriving. Especially amidst the pandemic, many businesses have moved online.
And, surprisingly enough, they are pretty successful out there. Now you may ask, what does this all have to do with help desk migration? Customer service. That takes over a leading role.
Value of Help Desk Migration
By 2023, the help desk software market expects to secure $11 billion. With everything shifting to digital platforms, you have to ensure that your software is up to date to provide outstanding support and services. The online market is fierce, so your current software might have already given you up in some customer support aspects.
Or the other side: your business keeps on growing, and you need to scale the process. Does your current help desk platform deliver you the required features? If it doesn’t, then customer support data migration should be on your top priority list.
Ways to Run Help Desk Data Migration
Help desk data migration is beneficial if it is done in the right way. For example, many help desk systems offer record exporting. Thus, if you import those data into a new platform – you’ll get a mess amplified with unsatisfied customers.
The custom script or even app is a good way out. However, it takes time for your in-house IT department to create it. Or to find an outsourcing agency to fix it. Moreover, it is more expensive.
Logically, ask a vendor if a data migration is available. Thus, many companies have faced downtime of their current software and a mess on a new instance. Vendors know their product but the competitor’s one is like a dark wood they have no time or desire to explore. So they keep on developing their software.
Another efficient option is an automated service that switched only help desk data among other platforms. For example, Help Desk Migration uses APIs to import and export records from any source to any help desk platform. This way looks the most beneficial – it does it automatically, saves relations between records, and ensures data security.
Why switch your help desk system?
Not all software serves your needs. So how to be sure that it is high time to look for a new platform for your business? Here’s the list of the most common reason.
Pricing
A growing profitable business can be achieved with the suitable they keep investments. And inverting in a help desk solution impacts the quality of your service operations. That’s the right features, options, automation, and price of the offered packages. If your current tool overruns your budget, but some features are lacking – it is time to move.
Missing or stuffing features
Nobody wants to pay for what they don’t use. So why should you burn your money on a package where features are missing? Or the other side of the coin: Why pay for what you hardly ever use or will use?
Compare several help desk platforms, and you’ll definitely find your ideal solution. Consider switching to Zendesk as a good option.
Compatibility
Businesses apply dozens of different tools. But if your tools or systems are not compatible, it will be very hectic to manage data without duplicates. Plus, in many cases, it leads to:
- Complex workflows and complicated clean data management that directly impact your service.
- Additional expenses on buying third-party services to integrate your tools.
- Potential security issue: Third-party services are not very trustworthy for your data.
If your help desk lacks in-built integrations, you have to look for a better alternative.
Customer support
Every vendor provides customer support. But if your current help desk gives you trouble with that too, this is the sign for data migration.
Three things to keep in mind while migrating your help desk platform
Audit for your existing data
Before switching to a different help desk, make sure to check the data in your current system thoroughly. Take time to audit your data for profiling, duplicates, and accessing the impact.
Discuss everything with your team
Your support team and stakeholders should be aware of the upcoming changes. It will help them not to mess the process and learn how to use the new software. A pro tip: set up a demo session for the team to understand the new help desk solution service.
Timing
Less than half of data migration processes finish on time. It happens because of many reasons: no target platform, unprepared data, unprepared team, lack of time on preparation, and so on. To fix it: create a checklist of must-be-done actions and good-but-not-critical ones – that will help plan, execute, and don’t miss anything.
Final words
If you have unsatisfied customers, don’t rush into blaming your support agents. Instead, take a closer look at your help desk platform or tool you use to provide customer support. MaybeFor example, many it is already time to upgrade to a better solution.
