No matter what industry you are in, there is a good chance there are some pieces of software that frequently get used.
With the world being more technological than ever before, there are constantly new pieces of tech, apps, and software available to push businesses forward.
Without software, many processes simply aren’t as efficient as they could be. Everything from data entry to researching files, to sharing documents can become much more difficult without software.
Hundreds of different pieces of business-related software exist out there on the marketplace, but with so many different types available, how do you know which are worthwhile and which might not be needed?
With that in mind, here are some pieces of software that are sure to improve your business.
Dealing with payroll is without a doubt one of the most important parts of any business.
If you are late paying employees or pay them incorrectly, they aren’t likely to be very productive or enthusiastic about working for you. Thankfully, there is free payroll software that can help.
This type of software can make sure that everyone is paid correctly – on time, every time. It can easily handle any deductions, calculate bonuses or expenses, automate reports, and much more.
Many of these can prevent mistakes, boost the security of the data, and simply work much more quickly and efficiently than a person could.
While payroll is important, there are many other finance and accounting-related tasks that your company needs to track and be aware of. Instead of handling it manually, it is a good idea to consider using software for these processes too.
Accounting or finance software can provide many benefits from speeding up your data entry and processing to in-depth financial reporting to the possibility of integration with an automated invoice processing solution.
It can also help with sending and receiving invoices, recording expenses, and simplifying statements.
In addition to tracking your finances and generally helping manage everything, many of these pieces of software can also help at tax time. Taxes are incredibly important for your business.
If you don’t report correctly, there is a chance that the IRS could impose a penalty. Using software can help ensure all of your numbers are correct and everything is done by the book.
CRM (customer relationship management) software is another type of software that can improve your business.
This software is vital for organizing all different types of customer data and information in one central location. In the same space as customer feedback tools, it is easily accessible and can save your team a lot of time when it comes to marketing effectively.
Maintaining and fostering customer relationships is a pivotal point when it comes to keeping them happy and loyal. These systems can track interactions, help with email marketing, give you reminders, help with sales reports and assist with segmenting customers.
Trying to handle this all manually without a piece of software would take a lot more work, and time and mistakes are sure to occur.
Help Desk Software
While there are many great methods used to retain customers, having good customer service is one of the best.
If people have a good experience emailing or talking to your team, they are likely to become regular customers or tell a friend.
Help desk software can assist your customer service reps in a variety of different ways. It can put customer information right in front of them, including any information about previous interactions.
These tools also ensure that agents are consistent, and always on the same page as one another. Many of these pieces of software can also work on mobile or tablets, which can allow for better flexibility and mobility.
These tools aid in ensuring a positive outcome, and will make sure that no tickets are ever lost or forgotten about.
Having all of this data can be great for identifying trends and deciding which communication methods different customers will prefer.
Social Media Management Software
Using social media is a valuable tool for businesses in a variety of different ways. When it comes to social media, there are several different platforms that your business can use.
Not only is it great for marketing, but also for building a community and brand awareness. It is used by billions of people from all walks of life, likely many of which may be interested in your products or services.
By making posts, asking questions, answering questions, and providing value, you can reach a ton of potential new customers. Unfortunately, trying to manage many accounts manually can take a lot of time.
Social media management tools can allow you to do everything from schedule a post, to monitor keywords, check your analytics, and see how your account or posts are performing.
They are crucial in keeping your social game on point, without spending a lot of time.
Time Tracking Software
There is no doubt that businesses waste a lot of time. From unnecessary meetings to daydreaming, to the internet, there are a lot of potential distractions.
A good idea to keep everyone on track and ensure work is getting done is to utilize time tracking software.
This software can not only reduce the time that is wasted but also help you view analytics surrounding certain tasks and duties. They can also improve accountability and help you identify and retain top talent.
Keeping everyone on track can also be great for your bottom line and help the focus remain on important work.
Project Management Software
No matter what industry you operate in, there are likely projects to be completed at your business. Unfortunately, these projects don’t always go smoothly.
Things can get lost in translation, miscommunications can occur and people can often lose sight of the goal of the project.
A great way to deal with these problems – and more – is to use project management software. This software can act as a hub for all of your projects.
It will allow for team members to communicate and collaborate, no matter where they are. These apps allow the sharing of files, sending messages, and ensuring everyone know what is expected of them and when.
Also, with remote work and work-from-home growing more and more popular, these pieces of software can be even more useful.
They can allow remote workers to stay on the same page and communicate effortlessly with people in the office.
Choosing the Right Software for Your Business
Utilizing the right software can be very important to have both an efficient and profitable business.
Whether you use all of them, or just a few, these types of software can certainly improve your business in a variety of ways.