Hiring a company that provides IT support services is something a business may do if they want to get the flexibility of 24x7x365 support without maintaining a full-time in-house IT support team.
What You Need to Know Before Hiring an It Support Service
With remote work and flexible working becoming the norm for the foreseeable future, having in-house IT support staff may not be practical. But how do you know how to select an IT support service that will meet your needs? By asking questions and researching them thoroughly. Here are a few things to keep in mind:
1) Does the Company Have Experience with Businesses in Your Industry
Technology needs vary by industry. It is vital to select a provider who knows your industry’s technology inside out. Some questions to ask are:
- a) Which other companies do they serve in your industry?
- b) Do they have certifications in your industry’s technologies?
- c) Have they earned awards or been ranked in your industry?
- d) Do their staff have appropriate IT support certifications?
2) Is the It Support Service Provider Available In Your Local Area
It is always a good idea to hire an IT support service provider in your local area. Selecting a local IT support service provider will ensure that you get access to faster service in the eventuality of any onsite support issue arising. For example, if your firewall fails and has to be replaced, such a task cannot be done remotely. If your IT support service provider is not located close to you geographically, they may need to get hold of a third-party vendor to assist them in addressing the issue. As a result, you may lose considerable time running into days to get a resolution. If you are in the California area, you may consider USWired, an IT services company in San Diego.
3) What Are the Company’s Response Times
Every support company has different policies and procedures which define how well they can support their clients. You need to ask for their SLA (Service Level Agreement) and response times. You should find out how long it will take them to respond to a support request. It’s also essential to find out the timeframe in which they can fix any problems.
4) What Is Their Availability
Regardless of the kind of business you are running, you should hire an IT support service available for you 24×7. Technology problems can come up at any time of the day or night, and waiting for the next business day to get a resolution may cause you to suffer significant downtime. You need to have an IT support service that can monitor your systems and network 24×7 so that everything works when you or your employees start working each day.
5) Can the It Support Service Support Your Workstations and Servers
Do your servers or workstations run on Windows or another operating system such as Linux or Mac OS? Either way, does the IT support service company you are considering have the experience and the expertise to support your IT infrastructure?
6) Does the It Support Provider Have Experience in Supporting the Software Your Company Uses
It is essential to identify what software and applications are vital for your business to run uninterruptedly. Once you have done that, you should determine whether the IT support provider you are considering has experience supporting such software. However, if you run custom applications, it will be unrealistic to expect an IT support company to debug errors in such applications. However, they should be able to provide basic level 1 support for such applications.
Selecting an appropriate IT support service provider should be a well-thought-out exercise. Use the points we’ve mentioned in this article to get a head start.